Check our FAQ:

What software do I need to use your mockups?

To use our mockups, you will need Adobe Photoshop CC (2019) software. You can also use our online editor that has almost the same functionality as Photoshop.

How does licensing on Mockup Cloud work?

  • You can use all our mockups in your personal and commercial projects.
  • There is no limit on the number of projects you can create with our mockups.
  • You can't re-sell, re-distribute (even modified), use in on-demand services, or merchandise items without adding value.
Read full license here.

What payment methods do you accept?

We accept all major credit cards and PayPal payments.

What is VAT, and do I need to pay it?

Value Added Tax (VAT) is a tax added to almost all goods and services that are bought and sold for use in the European Union.

If you're a customer from the European Union, we have to add the EU VAT tax rate based on your country. That's the law in the European Union.

If you're a business customer from the European Union with a valid EU VAT number, you can remove the EU VAT during checkout. Just add your EU VAT number to the field on the checkout page or your user account settings page. Please make sure that the tax has been completely removed after paying the order. We cannot give you a refund afterward.

If you're a customer outside the European Union, there's no VAT added to your purchase.

Will I receive an invoice for my purchases?

Yes, after purchase, you will receive an email with a PDF invoice. You can also get a copy of the invoice in your Download Center.

My payment has been declined.

In most cases, the error indicates that your bank is unwilling to accept the transaction. Its causes are diverse and difficult to pin down without contacting the bank.

Some of the typical reasons include an incorrect card number, wrong expiration date entered on the checkout page, insufficient funds in the associated bank account, or a rejection based on the bank's fraud filters. The best way to troubleshoot this error is to retry the card at a later time. If the error persists, consider contacting your bank or trying a different payment method.

You can try to use PayPal as an alternative payment method. There is an option to pay with your credit card.

How do I download my purchase?

You can find your downloads on this page. You are free to download as many items as you like. But please note that sharing of accounts or using automated tools to scrape and download mockups are not allowed.

Do my downloads expire?

All your downloads do not expire and will always be there for you.

I have trouble downloading files.

All our files are hosted on Amazon s3 servers; there is almost a no better solution for hosting big files. I suggest shutting down all apps that may use traffic, like Netflix, torrents, etc. Download files one by one and choose a time when your local network is not overloaded.

If you still have trouble with the download, please contact us, and we will provide you with alternative download links.

I can't unzip the downloaded file.

The most common reason is that your download was interrupted. Check the file size of your item, and download the file again.

Can I upgrade my purchase to Full Access Pass?

Yes. Add Full Access Pass to your cart, and we will deduct the amount you have currently spent in our store. Please note that you must log in with the account that you used during the purchase of the individual items.

How to recover a lost password?

You can recover your password on this page. Please check your spam and promotions folders if you don't find the email we sent. If you still can find a password recovery email, contact us directly.

How can my project be featured on your page and social networks?

To be featured on our Showcase page and social networks, you need to use our mockups in your project and submit a link to it via the contact form or send high-quality images by mail.

Do you create custom mockups?

For now, we do not create custom mockups.

Can I suggest a mockup?

Sure, we glad to hear any feedback, please send all your suggestion via the contact form.
If you have more questions, please contact us